Probiotics product information

What are Probiotics? What's in these products? Is this the same as what's in yogurt or supplements?

Probiotics are living strains of bacteria that may provide benefits under a specific use, like deep cleaning or healthy eating.
For example, the bacteria strains in yogurt and dietary supplements serve to balance your gut microbiome.
Mrs. Meyer’s Clean Day Probiotic Cleaners contain a proprietary blend of bacillus spores that works to break down household soils like grime and grease. Commonly found both outside and inside of your home already, we like to think of these "good" bacteria as hardworking sidekicks that give your clean an extra oomph. Tiny but mighty, probiotic cleaners help get into the microscopic nooks and crannies of household surfaces and continue to break down grime over time.
And it's common sense but we just have to say it: our products are not food and are not meant to be eaten.

How do Probiotics help clean? How are these products different than a normal household cleaner?

When examined under a microscope, most household surfaces are actually porous—even so-called "hard" surfaces—which means they can harbor dirt and grime that's invisible to the naked eye. Probiotics are small enough to reach deep into the crevices of household surfaces. Our products use spore technology (or what we call, “micro-helpers”), to help chew up and break down dirt by producing powerful enzymes. Think of them as microscopic enzyme factories and you'll get the idea.
Enzymes are like selective scissors that snip soils into easy-to-clean pieces. Our Probiotic micro-helpers know and make just which enzyme is needed to break down the soils in your home, from grease to grime to mold and mildew stains.
And once they get going, probiotic micro-helpers provide up to 7-day cleaning power in deep nooks and crannies, even after you've wiped the surface and thrown in the towel.

How are Mrs. Meyer's products different from other Probiotic cleaners in the market?

Unlike other products that only contain postbiotic ferments and extracts—which are produced by probiotics once they get to work—Mrs. Meyer’s Clean Day Probiotic Cleaners include active probiotic bacillus spores. That means you're getting a hardworking, microscopic deep clean with every use.
And like all our products, our Probiotic Cleaners are made with plant-based ingredients, as well as other thoughtfully chosen ingredients. Our products are USDA Biobased and Leaping Bunny certified—not to mention they’re available in our beloved Lavender and Lemon Verbena scents.

What types of soils do Probiotics clean?

Our probiotic micro-helpers break down and live off lots of different soils including fats, oils, starches, proteins, and fatty acids—components found in the soils and grime we have around our homes.
From garbage disposal build-up to soap scum to everyday grime, Mrs. Meyer’s Clean Day Probiotic Cleaners can clean a range of tough household messes.

Where can I use Probiotic Cleaners? Are there any surfaces where I should not use them?

Mrs. Meyer’s Clean Day Probiotic Cleaners are perfect for countertops, finished wood and tile floors, walls, porcelain, sinks and faucet, sealed stone and granite. Note that we don’t recommend using our products on sealed marble, as the cleaner may remove the sealant.
Always test a small amount on an inconspicuous area of your surface first.
Our Probiotic Drain Maintenance cleaner is safe for use in drains, pipes, and garbage disposals and is safe for septic systems.

Do Probiotic products kill bacteria? Is this the same as a disinfectant?

Our homes—just like our bodies and the gardens in our backyards—contain a unique microbiome comprised of trillions of different micro-organisms working in harmony to keep things working. Some cleaning products, like disinfectants, tend to wipe out everything, including the good bacteria.
We take a thoughtful approach to cleaning, which is why Mrs. Meyer’s Clean Day Probiotic Cleaners don't kill bacteria or contain an antibacterial formula. The bacillus spores in our Probiotic Cleaners are friends, not foes. Allowing the “good” bacteria to work is what delivers the microscopic deep clean our products were made for.

Are Probiotic Cleaners pH neutral?

The pH of Mrs. Meyer’s Clean Day Probiotic Cleaners varies and is specifically selected to provide the best clean for usage occasion.
Our Probiotic Daily Shower Spray and Probiotic Drain Maintenance are both pH 7. Our Probiotic Multi-Surface Cleaner and Probiotic Multi-Surface Concentrate are both pH 6, which is slightly lower than neutral but still gentle enough to be used on a variety of surfaces such as finished wood and tile floors, countertops, walls, porcelain, sinks and faucet, sealed stone and granite.

Are Probiotic Cleaners safe? Can I use them around kids and pets?

We have done extensive safety and human and environmental toxicology assessments for every one of Mrs. Meyer's Probiotic products. Talk with a doctor before using if you or a household member are immunocompromised.

And let common sense be your guide when using this or any cleaning product:
Keep out of reach of children and pets

  • Use only in well-ventilated areas
  • Not a dietary probiotic; do not ingest
  • When using on food-contact surfaces, rinse with water after use
  • Avoid contact with eyes or broken skin; if contact occurs, rinse with water
  • Wash hands thoroughly after use
 

Finally, always follow the usage instructions on the product label.

Order & account information

Where Is My Order?

If you recently placed an order, then you may track it here or by visiting My Account > Track Order.

Why Does My Account Page Look Different?

We have recently upgraded our online system to improve your shopping experience. You may still find your order history & subscription information in your customer account. If you have any questions, please don't hesitate to contact us via our contact form.

What Happened To My Account Password?

We have upgraded our online system and passwords are no longer needed to access your account. Simply click on the account icon, select 'view orders' or 'manage subscriptions' and enter your email address. We’ll email you a code to login to your account, and voila! You’re in!

How Do I Login To My Account?

Simply click on the account icon, select 'view orders' or 'manage subscriptions' and enter your email address. We’ll email you a code to login to your account, and voila! You’re in!

When Will My Credit Card Be Charged?

Your card will be charged as soon as your order has shipped.

How Will The Charge Appear On My Credit Card?

The charge will appear on your credit card as: " SCJ *MRS MEYERS"

Do I have to pay sales tax?

We are required to collect sales tax according to the applicable state law where your order is shipped.

Where can I find a copy of my order?

You will receive an email confirmation when your order is received. You can also retrieve a copy of your order at any time by logging in to your account and clicking View Orders. If you checked out as a guest and would like a copy of your order, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM - 5PM CST.

What Address Should I Enter In The Billing Information Screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

Should I put spaces or dashes in the credit card number?

No, your card number should be entered as a continuous string of numbers.

Why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact Customer Service at 817-865-1508, Monday through Friday, 8AM - 5PM CST. Please provide them with any error messages you may have received.

My Promo Code Isn't Working, What Should I Do?

If the promo code you've entered cannot be applied to your order, please check that the code was entered correctly and that your order has qualified for the promotion. Promo codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button after adding the promo code to your bucket. Promo codes must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order is submitted. If you are still having difficulty, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM - 5PM CST.

Do you ship to my country?

We currently ship only within the contiguous United States (the lower 48 states). Unfortunately, we're unable to ship to Alaska, Hawaii, U.S. territories, or international locations, including Canada.

Shipping information

Free Shipping on orders over $29

*Fed Ex Ground shipping will be waived at checkout for orders of $29 or more shipping within the domestic US. Tax does not count toward order total. A flat-rate shipping charge of $13.99 will be applied at checkout for all orders under $29.

Shipping to Alaska, Hawaii, U.S. Territories including APO / FPO Military Bases

We currently ship only within the contiguous United States (the lower 48 states). Unfortunately, we're unable to ship to Alaska, Hawaii, U.S. territories, or international locations, including Canada.

We cannot ship to APO / FPO military bases.

Has My Order Shipped?

You will receive an email confirmation when your order has been picked up by our carrier. This will include tracking information. You may also track your order here.

How Long Will It Take My Order To Arrive?

Most shipments typically arrive at your door within 3-7 business days of placing your order. You will receive an email confirmation with a tracking number when your order has been picked up by our carrier. Deliveries may take longer during times of high demand or inclement weather. 

 

If you haven't received your package within 10 business days of placing the order, please don't hesitate to contact us via our contact form. The Mrs. Meyer's team is here for you and happy to help.

How Do I Access My Tracking Information?

If you recently placed an order, then you may track it here or by visiting My Account > Track Order.

How Do You Calculate Shipping Charges?

There is a standard flat rate cost for each shipping method, regardless of the weight or size of your order.

Refunds and cancellations

What is your refund policy?

If you are dissatisfied with your purchase for any reason, please contact our Customer Service team at 817-865-1508, Monday through Friday, 8AM - 5PM CST and we’ll make it right.


Please note that PayPal transactions are time-sensitive; any PayPal orders over 90 days may not be available to be reprocessed.

When Will The Credit Appear On My Credit Card?

You will receive an email confirmation when your refund has been processed and the credit has been applied to your credit card. Please note, it may take up to 10 business days for the credit to appear on your credit card.

How Do I Cancel Or Edit My Order?

Because we start processing your order as soon as it is submitted, we cannot cancel or edit your order after it is submitted. If you still have concerns, please contact Customer Service at 817-865-1508, Monday through Friday, 8AM - 5PM CST and we’ll make it right.

Why Was My Order Cancelled?

Unfortunately, from time-to-time we have to cancel an order or a portion of an order due to product being unavailable or out-of-stock at the time of shipment. Your order may also be cancelled if the shipping carrier was unable to complete the delivery or the shipment was damaged in transit. If your order is cancelled, you will receive an email confirmation and a full refund (including shipping and handling fees) will automatically be processed for the portion of the order that was cancelled. Please note, it may take up to 10 business days for the refund credit to appear on your credit card.